Frequently Asked Questions
Kitalker is a premier destination for bespoke, personalized gifts designed to celebrate life’s most meaningful moments. We are dedicated to creating thoughtful, elegant pieces that leave a lasting impression.
Kitalker operates as an exclusive online gift shop based in Iju Ifako-Ijaye Lagos. While this workspace is not open to the public, you can explore our exquisite range of gifts at www.kitalker.ng
Our curated collection features a range of timeless gifts, including luxurious personalized items, bespoke gift boxes, and exquisite custom-made creations tailored to your unique preferences. From fashion items, Gift sourcing and concierge, Personal shopping, also Corporate sourcing and lifestyle
You can place your order directly on our website. Select the item you want, customize it if applicable, and proceed to checkout.
We accept a variety of payment methods, including credit/debit cards, EFT (electronic funds transfer), and secure online payment gateways.
Yes, personalization is one of our specialties! Many of our products can be customized with names, messages, or designs to make them extra special.
Yes, we deliver nationwide and worldwide. Shipping fees and delivery times vary depending on your location.
Delivery typically takes 3–7 business days, depending on your location and the product customization required.
Yes, once your order is shipped, we’ll provide you with a tracking number so you can follow its journey.
We accept returns for non-personalized items in their original condition within 24 hours of delivery. Personalized or custom-made items are non-returnable unless there is a manufacturing defect.
Yes! All our products come beautifully packaged, and we also offer premium gift-wrapping services for an additional fee.
Absolutely! You can add a personalized message at checkout, and we’ll include it with your gift.
Yes, we offer bulk and corporate gifting solutions. Please contact us at [email protected] for more information.
You can reach us via email at [email protected] or WhatsApp at +2349160588678 We’re happy to assist with any queries!
Shipping costs at Kitalker are determined by various factors, including the volumetric weight of the products in your order and the delivery address. Volumetric weight is calculated based on the dimensions of the packaging, as larger or bulkier items may take up more space during transportation, even if they are lighter in weight. Additionally, shipping costs vary based on your location, as deliveries to more distant or remote areas typically incur higher charges.
Volumetric weight is a calculation used by courier services to determine the amount of space a package will occupy during shipping. It is calculated by multiplying the length, width, and height of the package and dividing by a standard divisor. Larger items, even if they are not heavy, will have a higher volumetric weight, leading to higher shipping fees. For example, a large, delicate gift box may cost more to ship due to its size rather than its actual weight.
Shipping fees are influenced by the distance between our location and your delivery address. Areas further from our base location may have higher shipping fees due to longer travel distances, additional handling, or regional surcharges from courier services. If you are located in a remote area or outside major urban centers, your shipping cost may be higher.
Yes, larger or bulkier items may incur additional shipping costs due to their volumetric weight. If the items in your order require oversized packaging or take up more space during transport, this will be reflected in the shipping fees. We always strive to be transparent about our pricing, and the final cost will be calculated at checkout, including any size or weight-based adjustments.
You can easily calculate your shipping cost by entering your delivery address at checkout. The system will automatically compute the shipping cost based on the size, weight, and delivery location of your order. This gives you a clear view of the charges before confirming your purchase.